Monday 22 June 2009: Virgin Blue has adopted a new ‘Redundancy Refund’
policy for travellers who have had the misfortune of suffering
involuntary redundancy in the current economic climate.

The airline’s ‘Redundancy Refund’ Promise is designed to make life a
little easier for Guests who have lost their jobs, but who have future
flights booked with Virgin Blue, Pacific Blue, Polynesian Blue or V
Australia that they may not wish to continue with or are now
financially unable to take.

Virgin Blue Chief Executive, Brett Godfrey, said, “We’re aware of the
impact the current economic situation can have and some among our team
suggested we review our refund policy in the current environment.

“Extraordinary circumstances call for extraordinary measures and we
wanted to assist those who have been unexpectedly impacted by the loss
of their job by relaxing our standard policy.”

Travellers who wish to apply for Virgin Blue’s ‘Redundancy Refund’,
which is effective from today, must:

* have been made involuntarily redundant from a full time role
after 19 June 2009 and be able to provide a letter from their employer
confirming the redundancy details
* be aged 16 years or over
* make an application for a refund within 30 days of the
involuntary redundancy taking affect
* make an application for a refund at least 14 days before the
date of departure

Applications that satisfy all the requirements will be processed
within five days working days of receipt of all necessary paperwork
with the refund processed in 21 days or less from the date of the
decision.

For further information Guests can visit
www.virginblue.com.au/AboutUs/RedundancyPolicy/index.htm or
contact Virgin Blue on 13 6789.

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